Billing issues on my account [Edited]

I have been calling in over the last two weeks to customer service to get help with my bill I am not even a 2-month-old customer yet and received a bill for $500 when it's only supposed to be about 95 a month every time I call in I get transferred from department to department and then when I get to the right department they promise to call back about my billing account issue and no one calls back this has been going on for 2 weeks with no resolution****does anyone know the phone number to corporate office?? Because I'm fixing to contact a better business bureau to file a complaint for resolution???? I want someone from the escalation department with comcast Xfinity to call me immediately [Edited: "Personal Information"] because I am fixing to escalate this to corporate [Edited: "All Caps"]

Responses

XfinityBillie

Official Employee

•

3.3K Messages

2 months ago

user_alcfbs We appreciate your time in reaching out to us here on our Xfinity Forums. Choosing us as your service provider means the world to us, and this isn't the first impression we want to have with you. I definitely understand the concern if the bill is much higher than you were expecting. I would be more than happy to help you check the bill for accuracy. Please send us a DM to Xfinity Support with your full name and address to get started.

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Billing

user_alcfbs

Billing issues on my account [Edited]

XfinityBillie

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