Visitor
•
10 Messages
Billing issues in my account due to pre-order cancelation and account termination
I had recently terminated all of the Xfinity services including mobile and internet. I had created a forum post to explain why I decided to do so. Posting the link below.
I had got an email from Xfinity stating the billing issues will be resolved as of last week, but nothing yet. I had created a few tickets, spoke with multiple agents and nothing happens.
In a summary, here is what is required.
- I had ordered three iPhone 17 pro phones in device payment plan.
- Order #[Edited: "Personal Information"]
- Order #[Edited: "Personal Information"]
- Order #[Edited: "Personal Information"]
- These phones have been now returned. Following are the return orders. I need to get the payment made these phones, around $384
-
[Edited: "Personal Information"],
-
[Edited: "Personal Information"]
-
[Edited: "Personal Information"]
-
- All these phones arrived your return facility as of last week. I got two emails confirming the receipt and phone call from Xfinity this morning.
- Customer service agents had activated these phones with two numbers for swapping the MDN, and to return the phones.
- I need to cancel the activation charges of these numbers, and any other charges such as data
- An agent processed a refund of $75 but this is not correct. The bill has activation charge on it, so 75 is added to the total bill to calculate tax and other fees. I need this to be removed before calculating any fees associated with it.
- A smart watch line was activated by the agent.
- Any charges on this line should also be canceled.
The current billing page as of today looks messy with a full payment of one of the iPhone 17 pro, and then a credit of the same. Both these entries are incorrect. Please have someone from Billing review this account properly. I am placing a freeze on the payment card on file not to charge it incorrectly.
No Responses!