Visitor
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1 Message
Billing issues. Explaining the problem to multiple agents but still not able to get it resolved
Billing issues for my account [Edited: "Personal Information"] Have been reaching out to multiple agents via chat but still issue is not resolved.
Need urgent help to have this issue resolved. Please call back at
[Edited: "Personal Information"]
Thanks
Ganesh
XfinityThomasA
Official Employee
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2.7K Messages
3 days ago
Greetings, user_cpbs5n! Thank you for your feedback and for reaching out to us here for help with your billing concerns. Let's take a closer look and work together toward a resolution. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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