Visitor
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1 Message
Billing issues and no customer service
I would rather have no cable at all than to stay with xfinity comcast. I called to alter my plan in August. 2 months later they’re still charging me full price. There is no person to talk to. The xfinity chat is non existent.
XfinityDuron
Official Employee
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258 Messages
17 hours ago
Hello @user_pd6j7y I do understand how this situation can create frustration. I will be more than happy to help you with this matter. To begin, please send me your name and the address to your account in a Direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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