1 Message
Billing issues and bad customer service experience
Hi, I’m having issues with billing on my account. When I started the plan in late July, the agent who connected me confirmed that I’m eligible for a discounted price (25 dollars including the equipment fee) for the 59 dollar internet plan. You can confirm via the record for our phone call. That's also the only reason I chose Xfinity. The billing this month, however, increased back to 59 dollars for no reason, would you help me check why this is happening?
Also the customer service I had this morning was really BAD. I stayed online for more than one hour but the agents kept disconnecting or staying online without saying anything. I downloaded the transcript, is there any way I can file a customer complaint regarding this issue?
XfinityBillie
Official Employee
•
2.9K Messages
22 days ago
@user_z8g708 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating it is to see your bill increase, especially this time of year. I am more than happy to take a look and see what happened, as well as get your feedback to the correct team regarding your interaction this morning. It is never the experience we want for our valued customers. To get started, please send us a DM to Xfinity Support with your full name and address.
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