Visitor
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1 Message
Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Second rep was very rude and of absolutely no help.
XfinityDuron
Official Employee
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771 Messages
37 minutes ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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