Visitor
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1 Message
Billing Issue
Hello! I need assistance with a billing issue.
When I moved, I requested a transfer of my Xfinity service to my new address. My first payment for the new address was on July 10, 2026.
However, I just discovered that my old account was never canceled, and I've been paying for both accounts since then.
I would like to request a retroactive cancellation of my old account, effective from the original transfer date, and a full refund of all charges made after that date.
Please make sure my current account remains active.
Thank you!
EG
Expert
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122.1K Messages
11 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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3.9K Messages
11 hours ago
To send a Direct Message:
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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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