user_v7h367, Hi there! Thank you for reaching out. Depending on when the adjustment was applied, credits can sometimes take up to one full billing cycle to appear on a statement. I'd be happy to take a closer look and confirm the status of the credit with you. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_v7h367
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7 hours ago
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