Billing issue

I’ve called twice about my billing issue and both times I was told it was going to corrected and my account would be credited. I received 2 emails that I can fwd confirming each correspondence. But as I log into my account today it still shows the equipment charges for tv receiver that I never ordered nor received are ongoing as well as no credit. I am beyond frustrated and will also be contacted BBB and FCC regarding these issues. I am requesting resolution today as well as credit to my account.

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XfinityChristy

Official Employee

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3K Messages

5 hours ago

@user_1mcdki Hello, and thank you for reaching out to us here on the Xfinity Community Forums. I can certainly understand how frustrating it would be to contact us multiple times, receive confirmation that a billing issue would be corrected, and then continue to see the charges on your account. I'd be happy to review the account, to see how we can help. Please send us a Direct Message with your full name and service address, so we can locate and review the account securely.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

We appreciate you bringing this to our attention and look forward to assisting you further.

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user_1mcdki

Visitor

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3 Messages

thanks - just sent DM

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4 hours ago

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Billing

user_1mcdki

Billing issue

XfinityChristy

user_1mcdki

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