Visitor
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2 Messages
Billing issue
My Xfinity service has already been disconnected on Aug 28, and my account shows “You’re no longer with Xfinity.”
However, I still have a $61 balance for the service period Aug 30–Sep 29. My service was disconnected before that billing period began.
Could an Xfinity representative please confirm my effective disconnect date and whether this $61 charge will be credited/removed on my final bill?
I can provide my account information privately if needed.
EG
Expert
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120.3K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.7K Messages
2 hours ago
Good afternoon user_mgduma. I can understand the concern if a bill had generated. I do have a couple questions to assist with your concern. For the bill that you did receive, what is the billing date? I know you mentioned the cycle, but the statement date will be just the one date the bill had generated, if it is before the 28th, the bill would have generated before the disconnect which is why it would still be received.
If you use the Xfinity App, my next question would be, when you go to the services screen, is it currently showing active or inactive? Please let me know. I am happy to assist further.
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