Billing issue

The billing date is Aug 25, and under the Total Balance it shows like this
Disconnected
$61.00
Payment required
Pay your full past due balance now to bring your account up to date.

And in the overview page of app it shows:
You're no longer with Xfinity.

I didn't actually see a word like active or inactive in the app.

Thank you for providing those details, @user_mgduma. It is highly likely that this bill generated before your order was entered, or while your order/request to disconnect was open (which typically takes 10 days past the completion date to fully close). I would say, if anything, you might even see a partial credit balance for Aug 29 -30, and it's just "old" information. We can double-check, just to be sure, but I doubt what you have is the latest available information. Could you please send our team a direct message to continue?

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!