Billing issue

Hello @user_b2893a, thank you for taking the time to leave a post.  Sorry to hear about the experience you've had since making changes to your services. I can certainly understand how frustrating it would be to remove services, only to see those charges appear on your next bill. When changes are made to an account during a billing cycle, the following statement can sometimes include prorated charges and credits for services or equipment that were added or removed. In many cases, this is why charges such as Netflix or equipment fees may still appear on the next billing statement. The bill should also provide the specific dates for which those charges and credits apply. That said, we would be happy to review the account with you to confirm that the Netflix subscription and equipment were removed as requested and to verify that the billing reflects those changes correctly. We can also review any returned equipment to ensure it was properly processed and that you are not being billed for equipment that should no longer be on the account. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.