Billing issue

I'm being charged full price 109 when I'm supposed to get a $10 discount for autopay and a $10 discount for having a phone with the account that is not being reflected I would like that changed. I also would like a $20 credit for the full price I've already paid

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XfinityDemetrise

Official Employee

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328 Messages

1 month ago

Hi there @user_v8xaf0 Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message.

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user_ydddip

Visitor

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3 Messages

bills are not being mailed to me

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1 month ago

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user_ydddip

Visitor

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3 Messages

would like to have paper bills mailed to me

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1 month ago

XfinityDemetrise

Official Employee

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328 Messages

Hi there @user_ydddip Thank you so much for reaching out on our Xfinity Community Forum about your bill not being mailed to you. I'll be happy to assist. Please click the link below to update your billing preferences.

https://customer.xfinity.com/settings

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

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user_ydddip

Visitor

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3 Messages

1 month ago

bills are not being mailed to me

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Billing

user_v8xaf0

Billing issue

XfinityDemetrise

user_ydddip

user_ydddip

XfinityDemetrise

user_ydddip

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