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user_31wyth
1st Topic

Visitor

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1 Message

Monday, March 30th, 2026 6:19 PM

billing issue

I am on auto pay. My condominium recently signed a contract with comcast and I now pay my master association for my internet service and have paid them since January 2026. Xfinity has continued taking money from my online payment set up. How can I discontinue this payment plan and get a refund for my January, February and March payment?

Question

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Updated 

21 hours ago

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EG

Expert

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117K Messages

21 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBrianH

Official Employee

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2.1K Messages

21 hours ago

 

user_31wyth Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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