Visitor
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1 Message
Billing Issue
I have been trying to get a billing issue corrected for over a month, and have been unsuccessful when talking to customer service. I need to escalate this and get it resolved.
Visitor
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1 Message
I have been trying to get a billing issue corrected for over a month, and have been unsuccessful when talking to customer service. I need to escalate this and get it resolved.
XfinityBenjaminM
Official Employee
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2.9K Messages
1 month ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinitySara
Official Employee
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2.5K Messages
22 days ago
Thank you for reaching out, @user_jr2wbz! It looks like we were able to settle all billing inquiries, reviewing your account in detail, and I'm so glad our team could help :) I sent you one last Direct (private) Message for review in case you have any other questions. But as mentioned there, unless you reach out in the next 1 - 2 days, simply create a new public post if any other questions or concerns arise down the road. Our team remains here to support you and your household however we can!
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user_fv657y
Visitor
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2 Messages
14 days ago
I just got an email saying I have premium Peacock. I never ordered this. I was just looking to see what was available since I just found out that I could get regular Xfinity Peacock. I was just investigating and DID NOT ORDER PREMIUM I WANT IT UNSUBSCRIBED AND OFF MY BILL AND I CANNOT DO THIS BY I NEED HELP FROM THE BILLING DEPARTMENT
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user_fv657y
Visitor
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2 Messages
14 days ago
Trying to speak to a real person
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