Billing issue

I just called and keep being bounced around by your reps and it's very frustrating. I only pay with these card ending in 1356, 5840, 6373, 4561. Rep was rude and told me I have not paid since October which I have the screenshot from the app that shows otherwise she is incorrect I paid every month for almost 2 years now. Now my service was just suspended again from a 2nd reversed payment since last month December but not the only time. I.paid with card ending 6373 on the 26th of december and I paid again cause you suspended my service and cut it on after I paid. Now my wifi is off again and my card was debited from but i have another reversed payment from this 8726 number that's not a card account i.pay my bill and this is getting very irritating. I need my account credited what was paid, reversed payment charges removed and my service restores. I need this resolved immediately Or I will Find better reliable wifi and cheaper service elsewhere with trustworthy billing system. This 8726 number is not even a payment method stored on my account