Visitor
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1 Message
Billing Issue
I was charged $100 since October for 200 mb/s speed, I called and asked why it was so high and I was upgraded to 1 Gig/s at $71, this month it is still $100. What gives?
Visitor
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1 Message
I was charged $100 since October for 200 mb/s speed, I called and asked why it was so high and I was upgraded to 1 Gig/s at $71, this month it is still $100. What gives?
XfinityRichard
Official Employee
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2.7K Messages
4 hours ago
Good Morning, @user_gvbe57 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I can look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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