Visitor
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2 Messages
Billing issue
I canceled my internet service on Sep 15.
I was billed and paid a prorated amount of $24.53 on Sep 28.
On Oct 28 I was charged and auto-paid $55 for a service period after my cancellation date. I don't understand why I was charged this.
I tried accessing my bill online but it's not available. I tried asking the chat, but it directed me to call the support line (1-800-xfinity) since it's a closed account. When I called the support line, I could not get in touch with a person, and I was directed to resolve an billing issue online.
XfinityAmira
Official Employee
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4.5K Messages
2 days ago
Hi user_456asd! Thanks for taking the time to visit our Xfinity Forum. Although you're no longer a customer with us, we very much appreciate the time you were. My team is here to support you and can absolutely look into this billing concern. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityJustinC
Official Employee
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1.8K Messages
10 hours ago
@user_456asd I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to investigate the billing concern further.
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