Visitor
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2 Messages
billing issue
when i was signing up for my account, i specifically asked if the cost of service would ever change. i was told it would not ever change. my bill has since gone up by $20 per month. i believe i was lied to in order to get my business.
XfinityPaula
Official Employee
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1.6K Messages
2 hours ago
Hello user_4y3je0! Thank you for choosing Xfinity and for reaching out to us for help with the account on our Xfinity Forums. I'm sorry to read that there is an issue with your rate increasing. I would love to investigate the increase for us. I know there are times that added discounts like our self-service ecobill / autopay discount are dependent on maintaining enrollment in those services for the discount to apply. That may alter the pricing of an account. I would love to look into this for us to help make sure you are getting the best service at the best rate available.
How long have you been with Xfinity? I have a feeling that the account was under a promotional rate and that promotion time frame may have ended creating the increase.
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