Billing Issue

Hello,

I'm having an issue where my discounts are not showing up on my bill I believe I have a $10/month discount for enrollment in autopay and paperless billing. I also have a $20/month loyalty discount. Can you assist me?

Thanks!

Responses

Oldest First

Selected Oldest First

XfinityChelseaB

Official Employee

•

2K Messages

2 hours ago

Hello @user_joeco, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did you just add the autopay and ecobill recently or has it already been 30 days since signing up? Was the loyalty discount once there and now it is no longer there or you were just promised it and it is not showing up?

3

0

U

user_joeco

Visitor

•

8 Messages

No. I've enrolled in autopay and paperless billing for a long time. I was promised the loyalty discount on July 16th through an email. It was only applied by chatting with an agent last month They assured me it would continue to be applied. It is not.

Like

Reply

2 hours ago

0

XfinityChelseaB

Official Employee

•

2K Messages

@user_joeco, Thank you for that update, I appreciate it! We did receive your DM and will continue to help you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 hours ago

0

U

user_joeco

Visitor

•

8 Messages

Got it. Thanks so much for your time and assistance!

Like

Reply

2 hours ago

0

U

user_joeco

Visitor

•

8 Messages

1 hour ago

I do not seem to be receiving a response through the DM conversation. Can you/support continue to assist me there? Thank you!

0

Billing

user_joeco

Billing Issue

XfinityChelseaB

user_joeco

XfinityChelseaB

user_joeco

user_joeco

New to the Community?