Billing Issue

I am writing to follow up on my previous calls regarding removing TV service from my account and adjusting my bill accordingly. Over the past six weeks, I have spoken with representatives twice. On the first call, I was told TV could be dropped and that my high-speed internet plan would remain at $90 per month. On the second call, I was assured that TV would be removed, my monthly bill reduced, and that I would receive a credit for the prior month—meaning no bill for September.

Despite these assurances, I have just received another bill that does not reflect the changes discussed. I would like confirmation that TV service has been removed from my account, that my plan is correctly updated to internet-only service at the agreed $90/month, and that the promised credit is applied. I also ask that any bundled-service discounts or autopay/paperless billing discounts I am entitled to remain in place.

Please correct my account to reflect these commitments, apply the necessary credits, and confirm in writing that my billing is accurate moving forward. I appreciate your prompt attention in resolving this issue so I do not incur further incorrect charges.

Sincerely,
Ian Read

Account number: 8155300450497151