Visitor
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1 Message
Billing issue
I have been on the chat with Xfinity since 8am and have chatted with 5 different representatives how how do I actually "speak to someone. This is ridiculous to say the least. If I cancelled a service prior to the end of the billing cycle which we pay for a month in advance how am I still being billed after speaking to a representative who advised me to pay the lower amount. And to add insult to injury I'm being charged a late fee. I am so frustrated at this point .
XfinityJoe
Official Employee
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776 Messages
17 hours ago
Hello @user_sxw811 we would be happy to look into you billing concern with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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