Visitor
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1 Message
Billing issue
I spoke to an agent last week regarding my house flooded and no internet usage for past 3 months and he promised to waive off the bill. But he didn't send any email as he promised. Now I am contacting agent via X support and agent is taking hours to reply and no proper support.I am frustrated and worst service ever . please fix this asap
XfinityAldrik
Official Employee
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2.2K Messages
1 month ago
Thank you for reaching out to us on our community forums @user_zudqxo! My home was crushed by a tree in a windstorm a few years ago. It took over a year for all the repairs to complete before my family and I could move back into our home. I know just how impactful this is. Our team would love the opportunity to turn this experience around. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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