Billing issue

Ive been trying to get an issue fixed on my account m, which started in October/ November of 2024 and I thought it was fixed in January but it hasn’t been I’ve spent the better part of two days dealing with chat agent after chat agent only to be lied to and passed around, I’d like to speak with someone that can take care of this issue, and I have also started looking for another provider as I am tired of getting the run around