1 Message
Billing Issue
THIS IS THE WORST COMPANY HORRENDOUS CUSTOMER SERVICE I HAVE WASTED HOURS ARGUING WITH BILLING AFTER ACCOUNT HAS BEEN CLOSED
AND NOW THEY PUT ME IN COLLECTIONS I HAVE NEVER BEEN IN COLLECTIONS!!!!!
ASKED FOR MANAGER ONLY TO SIT ON HOLD FOR HOURS I WENT TO WORK AND WORKED FOR 8 hours while on hold!!! B
XfinityJamesC
Official Employee
•
1.7K Messages
23 hours ago
Greetings, @user_b8j281! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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