1 Message
Billing Issue
My mobile plan had been downgraded to a lower plan, but I was still charged for the old mobile plan, which had a higher price.
1 Message
My mobile plan had been downgraded to a lower plan, but I was still charged for the old mobile plan, which had a higher price.
XfinityThomasC
Official Employee
•
2K Messages
4 months ago
Hello, @user_g63jnx have you used these methods to get assistance from Xfinity Mobile with your bill?
To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
You can contact our Xfinity Mobile support center via any of the following methods:
Thank you for participating in our community.
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