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user_3qyyd3
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2 Messages

07/27/2024 3:30 AM

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Billing issue

Hello, I have a specific billing issue on my latest statement that is incorrect and have not been able to message or get a hold of customer service to discuss this. How can I contact an employee for help with this matter? 

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2 years ago

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XfinityAldrik

Official Employee

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2.8K Messages

2 years ago

Thank you for reaching out to us @user_3qyyd3! You have reached the right team to assist with billing issues. Could you please explain what is incorrect about the latest statement?

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user_3qyyd3

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I was charged and EFT payment and do not know why, is this a late fee in addition to the echeck/eft return fee?

2 years ago

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XfinityAldrik

Official Employee

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2.8K Messages

Thank you for clarifying that @user_3qyyd3! We can certainly review the EFT payment on the bill over direct message. I see you have already sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to DM. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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