Visitor
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1 Message
Billing issue
Hi, my regular billing is used to be $59.99 but the billing that I received for March increased to $79.99 and I never subscribe any upgrade agreement！
so I want to know the reason, and also want to know how to get it back. I don’t wanna be charged $79.99 without notice and my permission .
EG
Expert
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118.2K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.9K Messages
3 years ago
Greetings, @user_5f4443! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected increase. You have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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