U

Visitor

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4 Messages

Wed, Sep 29, 2021 7:10 PM

Closed

Billing issue!

We had an internet outage for the last four weeks and assuming it was a problem with my router I rent an xfinity router and yet the internet outage persisted and two times technician visits , I was charged a 100$ for one of the technician visits … I am shocked and frustrated despite spending several hours on the call and trying to do what ever I can,  at my end to restart n reboot the modem(the one which I ve taken for rental) , you hold me liable for those charges ! I spent at least two to three hours each day trying to fix the internet with no luck . It works only for few hours and off . I registered for college online this year and much to my dismay spend two to three hours trying to resolve and when I schedule a technician visit , you ask me to pay a 100$ , literally the day after his visit I again had an outage for several hours for two days continuously … and this technician visit was a follow up after my first technician visit in about a week where the issue persisted . I kindly request you to do the needful and waive off the technician visit charges I have nothing on my end which I own .. it’s all your equipment your cables and still you making me liable to pay the charges is not the way you serve your customers … 

Accepted Solution

Official Employee

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3.1K Messages

2 m ago

Hello, @user_690352! Thanks for taking the time to reach out to us here on the Xfinity Forums for support with this ongoing issue.

I know college can be stressful enough as it is without having to deal with consistent internet issues just so you can take the classes and do the homework. I would love to look further into this situation for you and see what we can do to make it right and find a more permanent solution. Please send us a Direct Message with your first and last name as well as your service address so we can assist. 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Visitor

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4 Messages

@XfinityTambrey  thank you for your prompt response ! Not being able to catch up with my classes because of not having internet definitely is stressful and spending several hours in a week trying to resolve is further more ! Thank you for your understanding and taking time to respond ! Appreciate your time and effort! 
I’m hoping you would resolve my query and do the needful! 

(edited)

Visitor

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4 Messages

@XfinityTambrey  Quick update ! one of your Customer service associates was able to resolve and gave me a confirmation number for a refund in my next bill! Thank you so much fr your time!

Official Employee

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3.1K Messages

Hey, @user_690352! Thanks so much for the update, I really appreciate that. I'm so glad to hear you were able to get help with this as well as an appropriate refund! Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help! :D 

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