1 Message

Mon, Sep 27, 2021 9:07 PM

Billing issue

I just recently got an Xfinity account wirh internet and was double charged 50 dollars and I have been unable to speak to an actual human at Xfinity about it.

It makes me want to go back to At&t.

NOT a good first impression.

[Edit: Personal Information]

Official Employee


359 Messages

2 m ago

Hello @user_070dd6. You have come to the right place. We are like a one stop shop for all your account needs. I would love to assist you with your billing, along with anything else you may need assistance with. Let's get your account pulled up privately so we can look into the double $50 charge. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

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