ezjay1995's profile

New Poster


1 Message

Mon, Jan 4, 2021 9:00 AM

Billing issue

Hi, I had planned to sign up for Comcast, and had scheduled an appointment. I changed my mind, and got the appointment cancelled. However, I was still charged for an initial deposit. Can I get the deposit refunded?



Official Employee


6.1K Messages

5 m ago

Hey @ezjay1995! Thank you for posting your question to the Xfinity Forum. Because you changed your mind and the service was never installed, we can help get the refund issued if it hasn't been refunded already. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

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