SamKing20's profile

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1 Message

Fri, Dec 4, 2020 4:00 PM

Billing issue

I was charged $425 in equipment fees because I moved back in with family due to the pandemic and couldn’t use the security system. I kept the tv and internet services in my name. I could no longer use the security system, and they refused to take the equipment back or remove the charges from my bill. As a result, all my services were disconnected and I need internet to work. I asked for an extension on the bill, and they wouldn’t give me one. This is terrible service during a pandemic. I had a potential exposure to Covid and just returned from a funeral service for a family member. They aren’t willing to help at all.

Responses

Official Employee

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2.4K Messages

6 m ago

Hi there, SamKing20. 

 

I can take a look at the service bill. Our team here on the forums is the right place for help!  Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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