francisluo's profile

New Poster

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1 Message

Tue, Oct 6, 2020 8:00 AM

Billing issue

Hi There,
 
My account number is ending at xxxxxxxxxxx3523.  My monthly plan is $30.00.  But in my xfinity portal, it is still showing $40.00. The backend charged me $33.04 on On Oct 3.  The web portal shows $9.96  balance. Please correct  my web portal so it will show a $30.00 monthly fee.
 
Thanks,
 
 

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Expert

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25.5K Messages

7 m ago


@francisluo wrote:
Hi There,
 
My account number is ending at xxxxxxxxxxx3523.  My monthly plan is $30.00.  But in my xfinity portal, it is still showing $40.00. The backend charged me $33.04 on On Oct 3.  The web portal shows $9.96  balance. Please correct  my web portal so it will show a $30.00 monthly fee.
 
Thanks,
 
 

Are you a new customer?  If so, did you sign up for autopay/ecobill?  If so to that, autopay doesn't kick in until the 3rd payment or 45 days.  So, if you received a bill for $40 and paid only $30, you probably got late fees, which you would owe.

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Official Employee

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6.7K Messages

7 m ago

Hi francisluo. Thank you for creating a post on our Forum. If you need further assistance with reviewing your account and how our prorated billing works, I can help. If so, please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

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