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user_o78f67
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Sunday, April 20th, 2025 5:23 PM

Billing issue with unreturned equipment

Hello,

I have returned all old equipment but been charged recurring for unreturned equipment for 6 months at $15/month.

How do I get this taken off my bill and returned credit/refund for six months?

Question

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Updated 

2 months ago

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XfinityBrianH

Official Employee

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1.4K Messages

2 months ago

 

user_o78f67 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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