Billing Issue – Need DM from Xfinity Support

Hello, I have been incorrectly charged for my mobile lines and promised credits were never applied. I have chat IDs and screenshots as proof. Please reach out to me via DM so we can resolve this.

Thank you.

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XfinityEmilyB

Official Employee

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2.3K Messages

2 days ago

user_uya9wk Welcome to our community forum! Thank you for letting us know that you were promised credits that didn't appear on your bill. I'd be reaching out as well, and I will stick with you here until you confirm everything looks right :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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user_uya9wk

Visitor

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2 Messages

@XfinityEmilyB I have dmed

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2 days ago

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Billing

user_uya9wk

Billing Issue – Need DM from Xfinity Support

XfinityEmilyB

user_uya9wk

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