Visitor
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1 Message
Billing issue, looking to cancel service!!
I've been a customer for 20+ years. My bill was $62 and went up substantially!! I am disabled and on a fixed income and cannot afford your fees for internet only. Please adjust my bill back to the current plan, or have someone contact me regarding canceling my service. I look forward to your response. Thank you..Carol Marshall
XfinityJoe
Official Employee
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1.6K Messages
2 hours ago
Thank you for your 20+ years of loyalty @user_rakzhf . All of us appreciate your business. We would be happy to take a look at your account with you to see if there is any way to lower your monthly expenses. If you are interested in an account review, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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