Good afternoon user_34sav2. You have reached the right team. I will be happy to assist. I do have a couple of questions to better understand the situation. Did you recently make changes to your account, with us? If so, when making changes an approval would need to be completed by either text message or email. The final monthly cost, would be indicated on the end of that approval.
@user_34sav2 As a friendly reminder your Xfinity App is a great resource to view your current services, changes, prorated services, contract and promotion details. Here's a link with the steps on how to locate that information. https://www.xfinity.com/support/articles/new-bill-design
I'm happy to go over your bill and services with you.
Can you please direct message me your first and last name along with your full service address so I can assist you further? To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityJon
Official Employee
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2K Messages
27 days ago
Good afternoon user_34sav2. You have reached the right team. I will be happy to assist. I do have a couple of questions to better understand the situation. Did you recently make changes to your account, with us? If so, when making changes an approval would need to be completed by either text message or email. The final monthly cost, would be indicated on the end of that approval.
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user_34sav2
Visitor
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2 Messages
26 days ago
Trying to understand what changes were made?and $292
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