Good afternoon user_34sav2. You have reached the right team. I will be happy to assist. I do have a couple of questions to better understand the situation. Did you recently make changes to your account, with us? If so, when making changes an approval would need to be completed by either text message or email. The final monthly cost, would be indicated on the end of that approval.
XfinityJon
Official Employee
•
1.9K Messages
9 hours ago
Good afternoon user_34sav2. You have reached the right team. I will be happy to assist. I do have a couple of questions to better understand the situation. Did you recently make changes to your account, with us? If so, when making changes an approval would need to be completed by either text message or email. The final monthly cost, would be indicated on the end of that approval.
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