Visitor
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1 Message
Billing Issue [Edited]
Let me start out by saying I had Comcast for over 10 years for internet services! Maybe a issue here and there nothing major! Was happy with my internet services but they convinced me to get the bundle deal cell & internet to save money! So excited I decided to upgrade and swap my phone for a new one ( samsung galaxy 23 ultra paid and owned) got me the new one. Anyways was told I wouldn't pay anything for my bill on July because I was gonna get credit etc.. well 2 weeks later they charged my account my old bill called supposedly got credited and I wouldn't have to pay for the month of August because I was credited back etc. We'll July 21 come home my internet not working got online talked to a rep. And they say my internet has been canceled they can't give me a reason or who canceled. They can't give me back my old phone but they can take back the new one and give me credit. Spoke with a supervisor and he said I can't return the phone either that I was missed informed by his employee/coworker. That my monthly bill w a s gonna be around 80. When I was supposedly gonna just pay monthly fee for payments on the new phone and taxes the 1st years the line was supposedly free for a year if i had internet and cell. Now they want me to sign up again for internet and it's more than what I was quoted!!why should I be in held responsible for a contract!!they canceled my internet not me!! I don't recommend this company it's changed so much through out the years.
[Title Edited: "Solicitation"]


XfinityDena
Official Employee
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4.5K Messages
2 hours ago
@user_36e0g0
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for with your service and billing. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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