Visitor
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2 Messages
Billing Issue [Edited]
I am writing regarding a billing issue on my account. Last month, I contacted Xfinity via chat and was offered a reduced monthly rate after my promotion expired. I have a full transcript of this conversation confirming the agreed pricing. However, the agreed rate was never applied to my account. When I called today, I was told that the representative who made the offer is no longer with the company and that the offer was “non-compliant.” This is not acceptable, as I relied on the information provided by your AUTHORIZED representative. This type of answers are very unprofessional from a representative of Xfinity.
Additionally, when I requested to speak with a supervisor, the call was handled rudely and unprofessionally and was disconnected.
Please review my account and provide equivalent resolution until the billing cycle is closed. If this issue is not resolved as soon as possible, I am going to move forward with a different mobile provider and will not agree to pay increased amount.
XfinityBradM
Official Employee
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1.3K Messages
2 hours ago
@user_70hmpi Thank you for allowing our team the opportunity to dive in and assist with your recent billing issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_70hmpi
Visitor
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2 Messages
2 hours ago
I DM-ed you as described in your instruction
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