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user_xsvuk8
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Visitor

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2 Messages

Saturday, March 28th, 2026 8:21 PM

Billing issue & charge for peacock

I have an issue with something that happened in billing and also I called several times to say I do not want Peacock and I sat on hold forever and then some chat agent so I need to speak to somebody about removing Peacock and crediting me and another error in my billing thank you. My cell phone number is [Edited: "Personal Information"].

Question

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Updated 

16 hours ago

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XfinityMelinda

Official Employee

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58 Messages

16 hours ago

Hi @user_xsvuk8! Thank you for reaching out and for posting on our Xfinity Forums Community. We understand needs for services change, and we’re happy to help!

If you’re looking to cancel Peacock Premium Plus, you can do so quickly by following the steps in this self-service article: Cancel Peacock Premium Plus here.


If you have any questions or concerns related to billing, we’d be glad to review your account with you directly. Please send us a Direct Message so we can assist further.

To send us a Direct Message:

  1. Click Sign In (if necessary)
  2. Click the Direct Message (chat) icon in the upper-right corner of this page
  3. Click the New message (pencil and paper) icon
  4. Type Xfinity Support in the “To” field and select it from the drop-down list
  5. Enter your message in the text area near the bottom of the window
  6. Press Enter to send

Please include your full name and complete service address in your message, and we’ll be happy to help from there.

We look forward to assisting you!

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