2 Messages
Billing Issue: Charge After Xfinity Cancellation
Hi, I cancelled my Xfinity service over the phone on April 17, but I was still charged on April 23. Could you please confirm that my service has been fully cancelled and arrange a refund for the charge?
Thank you!
XfinityAldrik
Official Employee
•
2.5K Messages
2 days ago
Thanks for reaching out to us on our community forums @wjp5104! I know I personally would be concerned if I was charged for services days after cancelling them. This sounds like a charge that may have occurred due to a final bill or prorated charge processing shortly after the account was disconnected.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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