Visitor
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1 Message
Billing issue after moving to a new address
Hi Xfinity Support,
I recently moved to a new address and set up my Xfinity service at my new address. Since the move, I have been having an issue with my billing.
I had an outstanding bill from my previous service, but after setting up the service at my new address, the bill no longer appears in my account. However, I keep receiving notifications saying that I need to make a payment.
When I try to view my current bill, I get an error saying that there is a problem with my billing information and that my bill is unavailable. It also appears that my current billing cycle does not show any bill until January 1.
Because of this, I am unable to see the amount I owe or make the payment.
Could someone please check my account and help fix the billing issue? I want to make sure I pay any outstanding balance and avoid any late fees or service interruption.
Thank you!
XfinityJamesC
Official Employee
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3.2K Messages
8 hours ago
Greetings, @user_bbr2iy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues with your bill, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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