1 Message
Billing Issue After Address Change and Inadequate Support
I moved last month and went to the store to change my address, where they told me it was all free. My account has been paying monthly with no missed payments, but this month I was charged an additional $57 fee, totaling $128, labeled as a balance transfer from my old account, while $71 is still being deducted monthly. I tried to contact the Xfinity assistant in the app, but they don’t seem to care and instead just suggest new deals without focusing on my issue. Now, I can’t connect with any agent on the app anymore. This is incredibly frustrating and unacceptable
XfinityJoe
Official Employee
•
548 Messages
3 months ago
Good afternoon @user_hibk5l As a consumer, I understand how frustrating it can be to open a bill that is higher than anticipated. We would love to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
XfinityDena
Official Employee
•
2.5K Messages
3 months ago
Thank you for working with us with the issue of your billing. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!
0
0