Contributor
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52 Messages
Billing is so messed up
Dropped cable tv before the billing date started, but went ahead and let that bill be processed, but did not receive full refund. Signed-up for internet only when dropped tv and am being charged more than was quoted and without the free month of data. This is so incompetently processed, it's beyond belief! Yvonne had helped with it all, but don't know if I am allowed to contact messaging on my own since one of them was so rude about contacting messaging without an invitation first, so would someone please offer that to me? Thanks.
Accepted Solution
XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @user_9c0645, thanks for taking the time to reach back out to our Digital Care Team! My team is here to help and would love to double-check and review everything for you. We will definitely get this all sorted out! Please send us a private Direct Message to best assist.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Accepted Solution
CCShaina
Problem Solver
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393 Messages
2 years ago
@user_9c0645 Thank you again for reaching out to us via Direct Message about this billing concern. I am so glad we were able to review the billing statements and cycle dates to clear up any confusion about the plan change and prorated charge, as well as get you set up with services that will truly suit your household's usage needs going forward. We are always here at the Xfinity Community Forum to assist in the future!
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