Visitor
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6 Messages
Billing is incorrect
I paid for Xfinity service from Oct 17th to Nov 16th. I cancelled all Xfinity service and returned the equipment on October 31st. I received a bill for $335 in Nov. That was changed to $119 in Dec. In summary: Xfinity was paid in full for the Oct-Nov service and we cancelled in Oct so I should not owe anything. Xifinity has sent this to a bill collector and it is affecting my credit rating.
user_d70176
Visitor
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6 Messages
18 days ago
I forgot to add that I talked to an Xfinity rep on this site last November. He acknowledged what I said was true based on what he saw and he was going to take care of it. After an hour, we got cut off and it was not taken care of.
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XfinityKam
Official Employee
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64 Messages
18 days ago
Hello @user_d70176 Thank you for reaching out I want to look into this for you and resolve your concern.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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