7 Messages

Tuesday, June 11th, 2024 10:02 AM

Billing is Incorrect

I had an outage last month on May 22nd, and the agent that handle my Request, lowered my bill down from 139 to 60 dollars but its not reflected in my current bill for June. I just paid my last bill for May which was the old fee but i expected my June bill to reflect this new low charge. Who do i talk to about this? 

Heres the bill breakdown from May 22nd:


Here is a summary of your updated services

Monthly Charges
Your Xfinity Plan
GIGABIT Extra Internet
GIGABIT Extra Internet for 24 months
GIGABIT Extra Internet current regular rates
XFI Complete
Taxes, Surcharges & Fees
Estimated Taxes, and Government & Other Fees
Next Bill
Estimated Monthly Bill



7 Messages

10 days ago

Heres the picture of it right here actually from May 22nd that i expected to be paying for my June bill. 

Official Employee


1.6K Messages

Hello, @user_4ce278

Our team is happy to assist you with making billing corrections. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!




I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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104.2K Messages

10 days ago

The concern is not "Home Networking" help related....... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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