1 Message
Billing Inquiry
Hello,
I have a couple of questions.
1) My bill shot up by double from the previous invoice. Is there anything you can do to help me reduce my bill? This is quite a significant increase and this affects my financials quite a bit. Anything you can do will help. It went from $69.99 to $115.99.
2) Why does your phone support menu take people in a loop and does not allow anyone to talk to a live agent? It's extremely frustrating.
Thanks,
EG
Expert
•
107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEva
Official Employee
•
1.3K Messages
3 months ago
Hi there! Thank you so much for taking the time to contact us and also for trying other means of communication to reach us. I do apologize for the experience previously. We are happy to take a look. Usually when a rate increases it is due to a promotion expiring so we can definitely take a look at that for you. We have received your direct message and will be happy to go over account details and promotions there for account privacy.
0
0