Billing Inquiry Regarding $30.25 Charge After Service Cancellation

Hi,

I am contacting you regarding an unexpected charge of $30.25 that was made to my American Express card on August 26.

I canceled both my Xfinity Internet and Mobile services in late July and early August, and my account is currently inactive. Since I believed that all of my services had already been canceled, I would like to know why this $30.25 charge occurred.

Could you please review my account and let me know:

• What the $30.25 charge was for
• Whether there is any remaining balance on my account
• Whether both my Internet and Mobile services have been completely canceled
• If this charge was made in error, whether it can be refunded to my American Express card

I have also had significant difficulty contacting Xfinity regarding this issue. It is extremely difficult to connect with a live agent, and because my account is now inactive, I am unable to use the Xfinity Assistant to ask questions about my account or billing.

I am currently outside the United States, which makes contacting Xfinity by phone even more difficult. I would greatly appreciate it if someone could review my account and provide an explanation of this charge and confirm that there will be no additional charges in the future.

Thank you for your assistance.

Best regards,