Visitor
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1 Message
Billing Inquiry -- Promotion Renewal for 1 Gig Internet
Hello,
My 12-month promotional discount expired on September 13, causing my monthly rate to jump from $51.05 to $101.05. A 100% price increase is outside my monthly budget.
I have been a customer since 2020 (Platinum Rewards member) and want to remain with Xfinity. However, local competitors like AT&T Fiber offer gigabit service in the $55–$65 range.
Could you review my account for any unadvertised retention promotions, loyalty rate roll-overs, or 1–2 year term agreements that would keep my current plan (1 Gig Internet, Unlimited Data, and Gateway included) at or near my previous ~$50/month rate?
I prefer to keep my current speed tier rather than downgrade. Please let me know what options are available on the backend to avoid having to schedule a service disconnect.
Thank you!
XfinityRichard
Official Employee
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3.7K Messages
2 hours ago
Hello @user_21j114 , and thank you for being a valued Xfinity customer since 2020. I completely understand your concern regarding the increase in your monthly bill after your promotional discount ended. We'd be happy to review your account and see what options may be available to help keep your services within your budget. To protect your account information and discuss available offers, please send us a Direct Message (DM). When sending your DM, please include your full name and service address. Once we receive it, we'll be happy to take a closer look and explore any eligible promotions, loyalty offers, or plan options available to you. We appreciate your continued business and look forward to assisting you further. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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