Visitor
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2 Messages
Billing information
I no longer reside at an address that I receive a billing statement from. Once a month Xfinity emails me the amount due but I haven’t lived at the address in question since 12/31/25. How can I stop this from occurring?
XfinitySeth
Official Employee
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1.1K Messages
3 hours ago
Hello user_fnu9ow 👋 I hope you're having a great start to your week, and appreciate you stopping by our community with your concern! We infinitely appreciate any amount of time you spent with us, so the last thing we want is for you be charged for services you're no longer using! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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